:root{--bg: #f7f1e8;--bg-accent: #fbe4d2;--bg-2: #fdf7f0;--panel: #ffffff;--panel-muted: #fff7ee;--panel-strong: #fef1e4;--ink: #15171a;--muted: #6c665c;--accent: #ed6f3b;--accent-2: #1f6a69;--accent-3: #f1b26c;--border: #e8dccb;--shadow: 0 16px 32px rgba(19, 17, 14, .08);--shadow-soft: 0 8px 20px rgba(19, 17, 14, .08);--radius: 16px;--radius-sm: 12px;--font: "Space Grotesk", "IBM Plex Sans", "Segoe UI", sans-serif;--font-display: "Fraunces", "Space Grotesk", serif}*{box-sizing:border-box}body{margin:0;font-family:var(--font);color:var(--ink);background:radial-gradient(900px 420px at 8% -10%,#ffe9d6,transparent 60%),radial-gradient(720px 520px at 95% 10%,#d7f0ee,transparent 55%),linear-gradient(140deg,var(--bg-2),var(--bg));min-height:100vh}#app{min-height:100vh}.admin-shell{display:grid;grid-template-columns:280px 1fr;min-height:100vh}.admin-nav{background:linear-gradient(160deg,#151412,#1f1c18 40%,#2b251f);color:#f5efe6;padding:28px 22px;display:flex;flex-direction:column;gap:24px}.admin-nav__brand{display:flex;flex-direction:column;gap:6px}.admin-nav__badge{font-size:12px;text-transform:uppercase;letter-spacing:.18em;color:#f0c28f}.admin-nav__title{font-size:24px;font-weight:600;font-family:var(--font-display)}.admin-nav__links{display:flex;flex-direction:column;gap:18px}.admin-nav__group{display:flex;flex-direction:column;gap:8px}.admin-nav__group-title{font-size:11px;text-transform:uppercase;letter-spacing:.18em;color:#f5efe680}.admin-nav__links a{color:#f5efe6;text-decoration:none;padding:10px 12px;border-radius:10px;transition:background .2s ease,transform .2s ease}.admin-nav__links a:hover{background:#f0c28f26;transform:translate(2px)}.admin-nav__links a.is-active{background:#f0c28f52;color:#fff}.admin-nav__footer{margin-top:auto;font-size:12px;color:#b8b0a2}.admin-main{display:flex;flex-direction:column;min-height:100vh}.admin-topbar{display:flex;align-items:center;justify-content:space-between;padding:20px 36px;background:#ffffffeb;border-bottom:1px solid var(--border);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}.admin-topbar__search input{padding:10px 14px;border-radius:999px;border:1px solid var(--border);background:var(--panel-muted);min-width:280px}.admin-topbar__actions{display:flex;align-items:center;gap:12px}.admin-topbar__profile{display:flex;gap:12px;align-items:center}.admin-content{padding:32px 36px 48px;display:flex;flex-direction:column;gap:32px;max-width:1280px;width:100%;margin:0 auto}.admin-section{background:linear-gradient(180deg,#ffffff,var(--panel-muted));border-radius:var(--radius);padding:24px;box-shadow:var(--shadow);border:1px solid rgba(232,220,203,.9)}.admin-section__header{margin-bottom:18px}.admin-section__header h2{margin:0;font-size:22px;font-family:var(--font-display)}.admin-section__header p{margin:6px 0 0;color:var(--muted)}.admin-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:16px}.admin-card{background:var(--panel-strong);border-radius:var(--radius-sm);padding:16px;border:1px solid var(--border);box-shadow:var(--shadow-soft)}.admin-card h3{margin:0 0 8px;font-size:14px;color:var(--muted);text-transform:uppercase;letter-spacing:.12em}.admin-card__body{font-size:20px;font-weight:600}.admin-kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}.admin-kpi{background:#fff;border-radius:var(--radius-sm);padding:16px;border:1px solid var(--border);box-shadow:var(--shadow-soft)}.admin-kpi__label{font-size:11px;text-transform:uppercase;letter-spacing:.14em;color:var(--muted)}.admin-kpi__value{font-size:26px;font-weight:700;margin:6px 0 0}.admin-kpi__meta{font-size:12px;color:var(--muted);margin-top:4px}.admin-panel-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px}.admin-pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;padding:6px 12px;border-radius:999px;background:#1f6a691a;color:var(--accent-2);border:1px solid rgba(31,106,105,.2)}.admin-pill--live:before{content:"";width:8px;height:8px;border-radius:50%;background:#2ec27e;box-shadow:0 0 0 4px #2ec27e26}.admin-kv{display:grid;grid-template-columns:140px 1fr;gap:8px 16px;font-size:14px}.admin-kv dt{color:var(--muted);font-weight:600}.admin-kv dd{margin:0}.admin-list{display:grid;gap:10px}.admin-list__item{padding:12px 14px;border-radius:var(--radius-sm);border:1px solid var(--border);background:#fff;display:flex;justify-content:space-between;align-items:center;gap:12px}.admin-list__item[data-route]{cursor:pointer;transition:border-color .2s ease,box-shadow .2s ease,transform .2s ease}.admin-list__item[data-route]:hover{border-color:#2d76f059;box-shadow:0 6px 16px #11182714;transform:translateY(-1px)}.admin-surface{background:#fff;border:1px solid var(--border);border-radius:var(--radius-sm);padding:16px;box-shadow:var(--shadow-soft)}.admin-surface h3{margin:0 0 12px;font-size:14px;text-transform:uppercase;letter-spacing:.12em;color:var(--muted)}.admin-split{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:16px}.admin-stack{display:grid;gap:12px}.admin-muted{font-size:12px;color:var(--muted);margin:12px 0 0;background:var(--panel-muted);padding:10px 12px;border-radius:10px;border:1px solid var(--border);white-space:pre-wrap}.admin-chip{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;font-size:12px;border:1px solid var(--border);background:var(--panel-muted)}.admin-chip--success{color:#2f6b3f;border-color:#2f6b3f33;background:#2f6b3f1a}.admin-chip--warning{color:#7a5a2b;border-color:#7a5a2b33;background:#7a5a2b1a}.admin-chip--danger{color:#902d22;border-color:#902d2233;background:#902d221a}.admin-plan-breakdown{display:grid;grid-template-columns:240px 1fr;gap:24px;align-items:center;margin-top:16px}.plan-chart{width:220px;height:220px;border-radius:50%;position:relative;display:grid;place-items:center;border:1px solid var(--border);background:var(--border)}.plan-chart:after{content:"";position:absolute;width:120px;height:120px;border-radius:50%;background:var(--panel);box-shadow:inset 0 0 0 1px var(--border)}.plan-chart span{position:relative;z-index:1;font-size:14px;font-weight:600;text-align:center}.plan-legend{display:grid;gap:10px}.plan-legend__item{display:flex;justify-content:space-between;gap:16px;padding:10px 12px;border-radius:var(--radius-sm);background:var(--panel-muted);border:1px solid var(--border)}.plan-legend__label{display:flex;align-items:center;gap:10px;font-weight:600}.plan-legend__swatch{width:12px;height:12px;border-radius:4px;background:var(--muted);flex:0 0 auto}.plan-legend__meta{font-size:12px;color:var(--muted)}.admin-table{width:100%;border-collapse:collapse;font-size:14px}.admin-table th,.admin-table td{padding:10px 12px;border-bottom:1px solid var(--border);text-align:left;font-variant-numeric:tabular-nums}.admin-table th{text-transform:uppercase;letter-spacing:.08em;font-size:11px;color:var(--muted)}.admin-table tbody tr:hover{background:#f3e6d359}.admin-form{display:grid;gap:12px;margin-bottom:16px}.admin-form--inline{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));align-items:end}.admin-form__row{display:grid;gap:6px;font-size:12px;color:var(--muted)}.admin-form input,.admin-form select,.admin-form textarea{padding:10px 12px;border-radius:10px;border:1px solid var(--border);font-family:var(--font);font-size:14px;background:#fff}.admin-select{padding:8px 10px;border-radius:10px;border:1px solid var(--border);font-family:var(--font);font-size:13px;background:#fff}.admin-actions{display:flex;gap:12px;flex-wrap:wrap}.btn{border:none;border-radius:999px;padding:10px 18px;cursor:pointer;font-weight:600;font-family:var(--font);transition:transform .2s ease,box-shadow .2s ease}.btn-primary{background:var(--accent);color:#fff;box-shadow:0 10px 18px #e36b3d40}.btn-ghost{background:#fff9;border:1px solid var(--border);color:var(--ink)}.btn-danger{background:#b53d2d;color:#fff}.btn:hover{transform:translateY(-1px)}.admin-notice{padding:12px 14px;border-radius:12px;margin-top:12px;font-size:13px}.admin-notice--info{background:#edf2f3;color:#1f5c5b}.admin-notice--success{background:#ecf7ed;color:#2f6b3f}.admin-notice--warning{background:#fff2d9;color:#7a5a2b}.admin-notice--error{background:#fdecea;color:#902d22}.admin-login{display:grid;place-items:center;min-height:100vh;padding:32px}.admin-login__panel{background:var(--panel);padding:40px;border-radius:var(--radius);text-align:center;box-shadow:var(--shadow)}.admin-login__panel h1{margin-top:0;font-family:var(--font-display)}.admin-overlay{position:fixed;inset:0;background:#15110e73;display:flex;align-items:center;justify-content:center;z-index:3000;padding:24px}.admin-overlay__panel{background:var(--panel);border-radius:var(--radius);box-shadow:var(--shadow);padding:24px;max-width:420px;width:100%}.admin-overlay__title{margin:0 0 8px;font-family:var(--font-display);font-size:18px}.admin-overlay__message{margin:0 0 20px;color:var(--muted);font-size:14px}.admin-overlay__actions{display:flex;justify-content:flex-end;gap:12px}@media(max-width:960px){.admin-shell{grid-template-columns:1fr}.admin-nav{flex-direction:row;flex-wrap:wrap;gap:12px}.admin-nav__links{flex-direction:row;flex-wrap:wrap}.admin-topbar{flex-direction:column;align-items:flex-start;gap:12px}.admin-topbar__actions{width:100%;justify-content:space-between;flex-wrap:wrap}.admin-plan-breakdown{grid-template-columns:1fr}.plan-chart{margin:0 auto}}.sla-warning{color:#dc2626;font-size:14px;margin-left:4px;animation:pulse 2s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.admin-ticket-detail{margin-top:16px}.ticket-detail-header{display:flex;flex-direction:column;gap:12px;margin-bottom:20px}.ticket-detail-header h2{margin:0;font-family:var(--font-display);font-size:20px}.ticket-detail-main{flex:1;min-width:0}.ticket-detail-sidebar{width:280px;flex-shrink:0}.ticket-detail-info{background:var(--panel-muted);border-radius:var(--radius-sm);padding:16px;margin-bottom:20px}.info-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px}.info-item{display:flex;flex-direction:column;gap:4px}.info-label{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}.ticket-detail-messages{margin-bottom:24px}.ticket-detail-messages h3{margin:0 0 12px;font-size:14px;font-weight:600}.messages-thread{display:flex;flex-direction:column;gap:12px;max-height:400px;overflow-y:auto;padding-right:8px}.message{background:#fff;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px}.message--admin{background:#e8f5ff;border-color:#b8d9f0}.message--system{background:#f0f0f0;border-color:#ddd;font-style:italic}.message--internal{background:#fff8e1;border-color:#ffe082;border-left:4px solid #ffc107}.message__header{display:flex;align-items:center;gap:8px;margin-bottom:8px;font-size:12px}.message__sender{font-weight:600;color:var(--ink)}.message__date{color:var(--muted);margin-left:auto}.message__content{font-size:14px;line-height:1.5;white-space:pre-wrap;word-wrap:break-word}.ticket-detail-reply{border-top:1px solid var(--border);padding-top:20px}.ticket-detail-reply h3{margin:0 0 12px;font-size:14px;font-weight:600}.admin-textarea{width:100%;padding:12px;border-radius:var(--radius-sm);border:1px solid var(--border);font-family:var(--font);font-size:14px;resize:vertical;min-height:100px}.reply-options{margin:12px 0}.admin-checkbox{display:flex;align-items:center;gap:8px;font-size:14px;cursor:pointer}.admin-checkbox input{width:18px;height:18px;accent-color:var(--accent)}.reply-actions{display:flex;gap:12px;flex-wrap:wrap}.ticket-detail-closed{border-top:1px solid var(--border);padding-top:20px;color:var(--muted);font-style:italic}.sidebar-section{background:var(--panel-muted);border-radius:var(--radius-sm);padding:16px;margin-bottom:16px}.sidebar-section h4{margin:0 0 12px;font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}.customer-info p{margin:6px 0;font-size:13px}.admin-muted{color:var(--muted);font-size:13px}.quick-actions{display:flex;flex-direction:column;gap:10px}.quick-actions label{font-size:12px;color:var(--muted)}.admin-code{font-family:SF Mono,Fira Code,monospace;font-size:11px;background:#f5f5f5;padding:8px;border-radius:6px;overflow-x:auto;white-space:pre-wrap;word-wrap:break-word}.btn-small{padding:6px 12px;font-size:12px}.admin-table__row--clickable{cursor:pointer}.admin-table__actions{white-space:nowrap}.ticket-link{cursor:pointer;color:var(--accent)}.ticket-link:hover{text-decoration:underline}.admin-select--small{padding:4px 8px;font-size:12px}.ticket-tags{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.ticket-tag{display:inline-flex;align-items:center;gap:4px;padding:4px 8px;border-radius:12px;border:1px solid;font-size:11px;font-weight:500}.tag-remove{background:none;border:none;cursor:pointer;padding:0;margin-left:2px;font-size:14px;line-height:1;opacity:.7}.tag-remove:hover{opacity:1}.add-tag-row{margin-top:8px}.add-tag-row .admin-select{width:100%}.canned-response-row{margin-bottom:12px}.canned-response-row .admin-select{width:100%}.entitlement-form{display:flex;flex-direction:column;gap:16px}.entitlement-fieldset{border:1px solid var(--border, #e2e8f0);border-radius:8px;padding:16px;margin:0;background:var(--surface, #fff)}.entitlement-fieldset legend{padding:0 8px;font-size:13px;font-weight:600;color:var(--text-secondary, #64748b);letter-spacing:.02em}.entitlement-field__enable{display:flex;align-items:center;gap:8px;cursor:pointer;margin-bottom:6px}.entitlement-field__enable input[type=checkbox]{width:16px;height:16px;accent-color:var(--accent, #2563eb);cursor:pointer}.entitlement-field__desc{margin:0 0 10px;font-size:12px;color:var(--text-secondary, #64748b);line-height:1.5}.entitlement-field__input{margin-top:8px}.admin-input{padding:8px 12px;border:1px solid var(--border, #e2e8f0);border-radius:6px;font-size:14px;width:100%;max-width:320px;background:var(--bg, #fff);color:var(--text, #1e293b);transition:border-color .15s ease}.admin-input:focus{outline:none;border-color:var(--accent, #2563eb);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent, #2563eb) 15%,transparent)}.entitlement-toggle{display:inline-flex;align-items:center;gap:10px;cursor:pointer}.entitlement-toggle__input{position:absolute;opacity:0;width:0;height:0}.entitlement-toggle__track{display:inline-block;position:relative;width:44px;height:24px;border-radius:12px;background:var(--border, #cbd5e1);transition:background .2s ease;flex-shrink:0}.entitlement-toggle__track:after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:0 1px 3px #0003;transition:transform .2s ease}.entitlement-toggle__input:checked+.entitlement-toggle__track{background:var(--accent, #2563eb)}.entitlement-toggle__input:checked+.entitlement-toggle__track:after{transform:translate(20px)}.entitlement-toggle__input:focus-visible+.entitlement-toggle__track{outline:2px solid var(--accent, #2563eb);outline-offset:2px}.entitlement-toggle__label{font-size:13px;color:var(--text-secondary, #64748b)}@media(prefers-reduced-motion:reduce){.entitlement-toggle__track,.entitlement-toggle__track:after,.admin-input{transition:none}}